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|Time Added||13th January, 2015|
|Posted by||Admin Bookspk.Org|
This tool discusses how financial institutions (FIs) can design exit survey tools, collect exit data, and use them for designing and improving products and services. It explains a five-step process for developing, introducing, and using an exit survey. FIs with existing exit surveys can use the tool to rethink and strengthen their current tool. Those without an existing tool can use it to understand their options and design a tool. Section 1 introduces the importance of using an exit survey tool for designing and improving products and services. Section 2 explains a five-step process for developing, introducing, and using an exit survey. These steps help ensure that the exit survey generates useful data and that management uses the information for decision making. Annexes 2 and 3 present sample exit interview methodologies and questions. If your organization has a sample exit interview you'd like to share with the Smart Campaign, please feel free to email us at firstname.lastname@example.org. IPL 2018 LIVE
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